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The Performance Group - developing skills since 2002

Association of Volunteer Managers

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Manage Processes and Projects

This area is about managing ongoing operational processes and one-off projects to meet the needs of customers and other stakeholders.

There are 12 sections in this key area:

Market products and services
Sell products and services
Manage processes to meet customer needs
Manage innovation and change
Manage projects
Assure quality
Manage health and safety
Manage environmental performance
Manage relationships with customers
Outsource business processes
Manage programmes of interdependent projects
Support Projects

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