Effective management performance is underpinned by your personal competencies – the complex mix of values, principles, motivations, skills, abilities and personality traits – that have a significant impact on your results. These personal competencies can be described by a series of observable behaviours, which most managers display to a greater or lesser extent.
This section groups these behaviours in 15 checklists. Reflect on your own management behaviour: do you regularly perform like this, or are there particular areas where you would like to improve?
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