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Occupational Standards - Management and Leadership

A1   Manage your own resources
A2   Manage your own resources and professional development
A3   Develop your personal networks
B1   Develop and implement operational plans for your area of responsibility
B10   Manage risk
B11   Promote equality of opportunity and diversity in your area of responsibility
B12   Promote equality of opportunity and diversity in your organisation
B2   Map the environment in which your organisation operates
B3   Develop a strategic business plan for your organisation
B4   Put the strategic business plan into action
B5   Provide leadership for your team
B6   Provide leadership in your area of responsibility
B7   Provide leadership for your organisation
B8   Ensure compliance with legal, regulatory, ethical and social requirements
B9   Develop the culture of your organisation
C1   Encourage innovation in your team
C2   Encourage innovation in your area of responsibility
C3   Encourage innovation in your organisation
C4   Lead change
C5   Plan change
C6   Implement change
D1   Develop productive working relationships with colleagues
D10   Reduce and manage conflict in your team
D11   Lead meetings
D12   Participate in meetings
D13   Support individuals to develop and maintain their performance
D14   Initiate and follow disciplinary procedures
D15   Initiate and follow grievance procedures
D16   Manage redundancies in your area of responsibility
D17   Build and sustain collaborative relationships with other organisations
D2   Develop productive working relationships with colleagues and stakeholders
D3   Recruit, select and keep colleagues
D4   Plan the workforce
D5   Allocate and check work in your team
D6   Allocate and monitor the progress and quality of work in your area of responsibility
D7   Provide learning opportunities for colleagues
D8   Help team members address problems affecting their performance
D9   Build and manage teams
E1   Manage a budget
E10   Take effective decisions
E11   Communicate information and knowledge
E12   Manage knowledge in your area of responsibility
E13   Promote knowledge management in your organisation
E14   Support team and virtual working
E15   Procure supplies
E16   Select suppliers through a tendering process
E17   Outsource business processes
E2   Manage finance for your area of responsibility
E3   Obtain additional finance for the organisation
E4   Promote the use of technology within your organisation
E5   Ensure your own actions reduce risks to health and safety
E6   Ensure health and safety requirements are met in your area of responsibility
E7   Ensure an effective organisational approach to health and safety
E8   Manage physical resources
E9   Manage the environmental impact of your work
F1   Manage a project
F10   Develop a customer focussed organisation
F11   Manage the achievement of customer satisfaction
F12   Improve organisational performance
F13   Manage quality systems
F14   Prepare for and participate in quality audits
F15   Carry out quality audits
F16   Manage the development and marketing of products/services in your area of responsibility
F17   Manage the delivery of customer service in your area of responsibility
F18   Prepare sales proposals and deliver sales presentations
F19   Sell products/services to customers
F2   Manage a programme of complementary projects
F3   Manage business processes
F4   Develop and implement marketing plans for your area of responsibility
F5   Resolve customer service problems
F6   Monitor and solve customer service problems
F7   Support customer service improvements
F8   Work with others to improve customer service
F9   Build your organisationís understanding of its market and customers

       


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