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Web Resources - SFEDI

Handling Customer Complaints
Setting Up an Intranet
Investing in Your People
Business on the Internet
Finding Information on the Internet
Health and Safety Management
Setting up a Grievance Procedure
Exporting
Introducing an Equal Opportunities Policy
Taking Action on the Environment
Empowering Staff
Drawing up an Employment Contract
Preparing for Business Abroad
Delegation
Producing Leaflets and Brochures
Building Customer Partnerships
Getting Close to the Customer
Setting up a Customer Care Programme
Handling Conflict Situations
Handling Complaints
Communicating with Employees
Resolving Commercial Disputes
Managing Change
Managing cash flow
Controlling a Budget
Better Board Meetings
Managing Absenteeism
Conducting a Disciplinary interview
Personal development planning
Patents and Competitive Intelligence
Customer Market Research Primer
Listening Skills
Managing Business Information Overload
Think Like a Genius
Leading a Discussion
Consumer Market Information
Health and Safety Risk Assessment
Interviewing
How to Recruit
Redundancy - Breaking the News
Managing Projects
IT Disaster Prevention
Planning your PR
Preparing and Using Job Descriptions
Conducting a Performance Appraisal
Developing Passive People
Setting up a Partnership
Developing New Products
Networking
Producing a Mission Statement
Effective Meetings
Implementing Maternity Rights
Carrying out Market Research
Preparing a Marketing Plan
Building a Mailing List
SWOT Analysis
Solving Problems

       


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