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The Performance Group - developing skills since 2002

Association of Volunteer Managers

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Key area
  Lead add to my checklists  
    Lead your organisation add to my checklists  
    Provide leadership for your area of the organisation add to my checklists  
    Lead your team add to my checklists  
  Solve problems and take decisions add to my checklists  
    Recognise and assess problems add to my checklists  
    Agree the decision objectives add to my checklists  
    Understand the problem add to my checklists  
    Identify options add to my checklists  
    Evaluate options add to my checklists  
    Make recommendations add to my checklists  
    Make a choice add to my checklists  
    Check your decision add to my checklists  
    Communicate the decision add to my checklists  
    Implement the decision add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
Key area
  Review the external environment add to my checklists  
    Research your markets add to my checklists  
    Respond to the political and trading environment add to my checklists  
    Identify competitors and partners add to my checklists  
  Review your organisation add to my checklists  
    Review your products and services add to my checklists  
    Review your organisational structures add to my checklists  
    Review management capability add to my checklists  
    Develop your management team add to my checklists  
    Review your financial resources add to my checklists  
  Manage stakeholders add to my checklists  
    Identify stakeholders’ interests add to my checklists  
    Get the best from stakeholders add to my checklists  
  Set the strategy add to my checklists  
    Define the vision and mission add to my checklists  
    Define values and policies add to my checklists  
    Define objectives add to my checklists  
    Manage risk add to my checklists  
    Gain support for your strategy add to my checklists  
  Manage partnership arrangements add to my checklists  
    Evaluate potential partners add to my checklists  
    Agree mutual expectations and working arrangements add to my checklists  
    Work in partnership add to my checklists  
    Evaluate partnership arrangements add to my checklists  
  Develop culture add to my checklists  
    Promote values in work add to my checklists  
    Encourage collaboration add to my checklists  
    Encourage diversity add to my checklists  
  Develop programmes and plans add to my checklists  
    Generate support and secure resources add to my checklists  
    Gain agreement for your plans add to my checklists  
    Submit proposals add to my checklists  
    Evaluate and amend proposals add to my checklists  
    Provide professional or technical advice add to my checklists  
  Delegate and take action add to my checklists  
    Negotiate contracts with suppliers add to my checklists  
    Delegate authority to staff add to my checklists  
    Agree targets add to my checklists  
    Provide advice and support add to my checklists  
    Champion activities add to my checklists  
  Control the implementation of strategy add to my checklists  
    Manage performance add to my checklists  
    Review performance add to my checklists  
  Evaluate organisational performance add to my checklists  
    Develop measures and criteria add to my checklists  
    Evaluate success and failure add to my checklists  
    Identify causes of success or failure add to my checklists  
    Re-evaluate strengths and weaknesses add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
Key area
  Market products and services add to my checklists  
    Develop your markets add to my checklists  
    Develop a marketing plan add to my checklists  
    Develop new products and services add to my checklists  
    Determine a pricing strategy add to my checklists  
    Decide on distribution methods add to my checklists  
    Develop a communications plan add to my checklists  
    Develop a sales strategy add to my checklists  
    Evaluate marketing activity add to my checklists  
  Sell products and services add to my checklists  
    Generate and follow up sales leads add to my checklists  
    Sell products and services face to face add to my checklists  
    Sell products and services over the telephone add to my checklists  
    Sell products and services in international markets add to my checklists  
    Sell products and services over the Internet add to my checklists  
    Bid for work add to my checklists  
    Make sales presentations add to my checklists  
    Manage sales negotiations add to my checklists  
    Handle objections and close sales add to my checklists  
  Manage processes to meet customer needs add to my checklists  
    Agree customer requirements add to my checklists  
    Plan to meet customer requirements add to my checklists  
    Maintain supplies add to my checklists  
    Maintain the work environment add to my checklists  
    Meet customer specifications add to my checklists  
    Solve problems for customers add to my checklists  
  Manage innovation and change add to my checklists  
    Encourage innovation add to my checklists  
    Identify opportunities for improvements add to my checklists  
    Assess the pros and cons of change add to my checklists  
    Plan change add to my checklists  
    Negotiate and agree the introduction of change add to my checklists  
    Implement change add to my checklists  
    Evaluate change add to my checklists  
  Manage projects add to my checklists  
    Agree project scope add to my checklists  
    Develop project plans add to my checklists  
    Secure required resources add to my checklists  
    Control project activities add to my checklists  
    Close out projects add to my checklists  
  Assure quality add to my checklists  
    Establish quality assurance systems add to my checklists  
    Implement and maintain quality assurance systems add to my checklists  
    Improve quality assurance systems add to my checklists  
    Manage compliance with quality requirements add to my checklists  
    Prepare for and participate in quality audits add to my checklists  
    Carry out quality audits add to my checklists  
  Manage health and safety add to my checklists  
    Manage health and safety across your organisation add to my checklists  
    Manage health and safety in your area of responsibility add to my checklists  
    Ensure your own actions contribute to health and safety add to my checklists  
  Manage environmental performance add to my checklists  
    Manage environmental performance in your area of responsibility add to my checklists  
    Identify environmental responsibilities add to my checklists  
    Assess environmental impact add to my checklists  
    Review environmental performance add to my checklists  
    Establish your environmental management policy add to my checklists  
    Implement your environmental management system add to my checklists  
    Deal with emergencies add to my checklists  
    Audit environmental performance add to my checklists  
    Promote environmental awareness add to my checklists  
  Manage relationships with customers add to my checklists  
    Establish and develop relationships with prospective customers add to my checklists  
    Develop and sustain relationships with customers add to my checklists  
  Outsource business processes add to my checklists  
    Make the business case for outsourcing add to my checklists  
    Identify vendors, invite tenders and negotiate terms add to my checklists  
    Implement outsourcing solutions add to my checklists  
    Monitor and review outsourcing solutions add to my checklists  
  Manage programmes of interdependent projects add to my checklists  
    Manage programmes of interdependent projects add to my checklists  
  Support Projects add to my checklists  
    Lead work packages within projects add to my checklists  
    Provide specialist/technical support to projects add to my checklists  
    Provide advice on managing project risks add to my checklists  
    Monitor projects add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
Key area
  Manage human resource requirements add to my checklists  
    Plan human resource requirements add to my checklists  
    Draw up job specifications add to my checklists  
    Attract the right candidates add to my checklists  
    Assess and select people add to my checklists  
    Appoint people add to my checklists  
    Induct new team members add to my checklists  
    Redeploy people add to my checklists  
    Handle redundancies add to my checklists  
  Develop teams and individuals add to my checklists  
    Build teams add to my checklists  
    Develop teams add to my checklists  
    Develop individuals add to my checklists  
    Train people add to my checklists  
    Coach individuals add to my checklists  
    Mentor individuals add to my checklists  
    Assess teams and individuals add to my checklists  
    Evaluate and improve learning and development add to my checklists  
  Manage the performance of teams and individuals add to my checklists  
    Plan work add to my checklists  
    Allocate work add to my checklists  
    Agree objectives and standards of performance add to my checklists  
    Support the performance of teams and individuals add to my checklists  
    Review performance add to my checklists  
    Give feedback add to my checklists  
  Manage relationships add to my checklists  
    Build a good reporting relationship add to my checklists  
    Build relationships with your team add to my checklists  
    Manage conflicts in your team add to my checklists  
    Build relationships with colleagues add to my checklists  
    Develop professional networks add to my checklists  
  Manage people problems add to my checklists  
    Counsel individuals add to my checklists  
    Implement disciplinary and grievance procedures add to my checklists  
    Dismiss individuals add to my checklists  
  Manage equality and diversity add to my checklists  
    Promote equal opportunities add to my checklists  
    Encourage diversity and fair working practices add to my checklists  
  Select suppliers add to my checklists  
    Select potential suppliers add to my checklists  
    Invite and obtain bids add to my checklists  
    Invite and obtain tenders add to my checklists  
    Clarify and improve offers add to my checklists  
    Decide on a supplier add to my checklists  
  Manage contracts with suppliers add to my checklists  
    Negotiate supply agreements add to my checklists  
    Establish a contract for supply add to my checklists  
    Place a contract for supply add to my checklists  
    Deal with contractual problems add to my checklists  
    Resolve problems in supply add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
Key area
  Obtain and use physical resources add to my checklists  
    Obtain physical resources add to my checklists  
    Use physical resources effectively add to my checklists  
  Manage facilities add to my checklists  
    Establish requirements for facilities add to my checklists  
    Identify suitable facilities add to my checklists  
    Provide facilities add to my checklists  
    Monitor facilities add to my checklists  
  Manage energy resources add to my checklists  
    Assess energy performance add to my checklists  
    Develop energy efficient plans and practices add to my checklists  
    Continuously improve energy efficiency add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
Key area
  Control finances add to my checklists  
    Set and monitor financial performance add to my checklists  
    Control costs add to my checklists  
    Manage cash flow add to my checklists  
    Control credit add to my checklists  
  Manage budgets add to my checklists  
    Prepare budgets add to my checklists  
    Negotiate and agree budgets add to my checklists  
    Monitor budgets add to my checklists  
  Secure funding add to my checklists  
    Review sources of funding add to my checklists  
    Obtain grant funding add to my checklists  
    Obtain commercial finance add to my checklists  
    Comply with funding obligations add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
Key area
  Manage information and communication systems add to my checklists  
    Identify information and communication requirements add to my checklists  
    Select systems for managing information and communication add to my checklists  
    Implement systems for managing information and communication add to my checklists  
    Monitor systems for managing information and communication add to my checklists  
  Process information add to my checklists  
    Obtain and evaluate information add to my checklists  
    Record and store information add to my checklists  
    Retrieve and supply information add to my checklists  
    Analyse information add to my checklists  
    Forecast trends and developments add to my checklists  
    Present information and advice add to my checklists  
  Manage meetings add to my checklists  
    Lead meetings add to my checklists  
    Participate in meetings add to my checklists  
  Manage knowledge add to my checklists  
    Promote knowledge management in your organisation add to my checklists  
    Manage knowledge in your area of responsibility add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
Key area
  Manage yourself add to my checklists  
    Align your values, motivations and aspirations add to my checklists  
    Manage your workload add to my checklists  
    Develop your knowledge, skills and performance add to my checklists  
  Develop your personal competencies add to my checklists  
    Adaptability and innovation add to my checklists  
    Communication add to my checklists  
    Concern for others add to my checklists  
    Customer focus add to my checklists  
    Desire to learn add to my checklists  
    Entrepreneurship add to my checklists  
    Ethical stance add to my checklists  
    Focus on results add to my checklists  
    Information and knowledge management add to my checklists  
    Persuasiveness add to my checklists  
    Political awareness add to my checklists  
    Relationship management add to my checklists  
    Self-management add to my checklists  
    Strategic awareness add to my checklists  
    Thinking and decision making add to my checklists  
     occupational standards     web resources    books etc    courses etc    add to my checklists
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