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Key areas

Leadership Strategy Processes and Projects People Physical resources Financial Resources Information and Knowledge Self

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leadership
Lead occupational standards web resources books etc. courses etc.
Lead your organisation occupational standards web resources books etc. courses etc.
Provide leadership for your area of the organisation occupational standards web resources books etc. courses etc.
Lead your team occupational standards web resources books etc. courses etc.

Solve problems and take decisions occupational standards web resources books etc. courses etc.
Recognise and assess problems occupational standards web resources books etc. courses etc.
Agree the decision objectives occupational standards web resources books etc. courses etc.
Understand the problem occupational standards web resources books etc. courses etc.
Identify options occupational standards web resources books etc. courses etc.
Evaluate options occupational standards web resources books etc. courses etc.
Make recommendations occupational standards web resources books etc. courses etc.
Make a choice occupational standards web resources books etc. courses etc.
Check your decision occupational standards web resources books etc. courses etc.
Communicate the decision occupational standards web resources books etc. courses etc.
Implement the decision occupational standards web resources books etc. courses etc.

strategy
Review the external environment occupational standards web resources books etc. courses etc.
Research your markets occupational standards web resources books etc. courses etc.
Respond to the political and trading environment occupational standards web resources books etc. courses etc.
Identify competitors and partners occupational standards web resources books etc. courses etc.

Review your organisation occupational standards web resources books etc. courses etc.
Review your products and services occupational standards web resources books etc. courses etc.
Review your organisational structures occupational standards web resources books etc. courses etc.
Review management capability occupational standards web resources books etc. courses etc.
Develop your management team occupational standards web resources books etc. courses etc.
Review your financial resources occupational standards web resources books etc. courses etc.

Manage stakeholders occupational standards web resources books etc. courses etc.
Identify stakeholders’ interests occupational standards web resources books etc. courses etc.
Get the best from stakeholders occupational standards web resources books etc. courses etc.

Set the strategy occupational standards web resources books etc. courses etc.
Define the vision and mission occupational standards web resources books etc. courses etc.
Define values and policies occupational standards web resources books etc. courses etc.
Define objectives occupational standards web resources books etc. courses etc.
Manage risk occupational standards web resources books etc. courses etc.
Gain support for your strategy occupational standards web resources books etc. courses etc.

Manage partnership arrangements occupational standards web resources books etc. courses etc.
Evaluate potential partners occupational standards web resources books etc. courses etc.
Agree mutual expectations and working arrangements occupational standards web resources books etc. courses etc.
Work in partnership occupational standards web resources books etc. courses etc.
Evaluate partnership arrangements occupational standards web resources books etc. courses etc.

Develop culture occupational standards web resources books etc. courses etc.
Promote values in work occupational standards web resources books etc. courses etc.
Encourage collaboration occupational standards web resources books etc. courses etc.
Encourage diversity occupational standards web resources books etc. courses etc.

Develop programmes and plans occupational standards web resources books etc. courses etc.
Generate support and secure resources occupational standards web resources books etc. courses etc.
Gain agreement for your plans occupational standards web resources books etc. courses etc.
Submit proposals occupational standards web resources books etc. courses etc.
Evaluate and amend proposals occupational standards web resources books etc. courses etc.
Provide professional or technical advice occupational standards web resources books etc. courses etc.

Delegate and take action occupational standards web resources books etc. courses etc.
Negotiate contracts with suppliers occupational standards web resources books etc. courses etc.
Delegate authority to staff occupational standards web resources books etc. courses etc.
Agree targets occupational standards web resources books etc. courses etc.
Provide advice and support occupational standards web resources books etc. courses etc.
Champion activities occupational standards web resources books etc. courses etc.

Control the implementation of strategy occupational standards web resources books etc. courses etc.
Manage performance occupational standards web resources books etc. courses etc.
Review performance occupational standards web resources books etc. courses etc.

Evaluate organisational performance occupational standards web resources books etc. courses etc.
Develop measures and criteria occupational standards web resources books etc. courses etc.
Evaluate success and failure occupational standards web resources books etc. courses etc.
Identify causes of success or failure occupational standards web resources books etc. courses etc.
Re-evaluate strengths and weaknesses occupational standards web resources books etc. courses etc.

processes and projects
Market products and services occupational standards web resources books etc. courses etc.
Develop your markets occupational standards web resources books etc. courses etc.
Develop a marketing plan occupational standards web resources books etc. courses etc.
Develop new products and services occupational standards web resources books etc. courses etc.
Determine a pricing strategy occupational standards web resources books etc. courses etc.
Decide on distribution methods occupational standards web resources books etc. courses etc.
Develop a communications plan occupational standards web resources books etc. courses etc.
Develop a sales strategy occupational standards web resources books etc. courses etc.
Evaluate marketing activity occupational standards web resources books etc. courses etc.

Sell products and services occupational standards web resources books etc. courses etc.
Generate and follow up sales leads occupational standards web resources books etc. courses etc.
Sell products and services face to face occupational standards web resources books etc. courses etc.
Sell products and services over the telephone occupational standards web resources books etc. courses etc.
Sell products and services in international markets occupational standards web resources books etc. courses etc.
Sell products and services over the Internet occupational standards web resources books etc. courses etc.
Bid for work occupational standards web resources books etc. courses etc.
Make sales presentations occupational standards web resources books etc. courses etc.
Manage sales negotiations occupational standards web resources books etc. courses etc.
Handle objections and close sales occupational standards web resources books etc. courses etc.

Manage processes to meet customer needs occupational standards web resources books etc. courses etc.
Agree customer requirements occupational standards web resources books etc. courses etc.
Plan to meet customer requirements occupational standards web resources books etc. courses etc.
Maintain supplies occupational standards web resources books etc. courses etc.
Maintain the work environment occupational standards web resources books etc. courses etc.
Meet customer specifications occupational standards web resources books etc. courses etc.
Solve problems for customers occupational standards web resources books etc. courses etc.

Manage innovation and change occupational standards web resources books etc. courses etc.
Encourage innovation occupational standards web resources books etc. courses etc.
Identify opportunities for improvements occupational standards web resources books etc. courses etc.
Assess the pros and cons of change occupational standards web resources books etc. courses etc.
Plan change occupational standards web resources books etc. courses etc.
Negotiate and agree the introduction of change occupational standards web resources books etc. courses etc.
Implement change occupational standards web resources books etc. courses etc.
Evaluate change occupational standards web resources books etc. courses etc.

Manage projects occupational standards web resources books etc. courses etc.
Agree project scope occupational standards web resources books etc. courses etc.
Develop project plans occupational standards web resources books etc. courses etc.
Secure required resources occupational standards web resources books etc. courses etc.
Control project activities occupational standards web resources books etc. courses etc.
Close out projects occupational standards web resources books etc. courses etc.

Assure quality occupational standards web resources books etc. courses etc.
Establish quality assurance systems occupational standards web resources books etc. courses etc.
Implement and maintain quality assurance systems occupational standards web resources books etc. courses etc.
Improve quality assurance systems occupational standards web resources books etc. courses etc.
Manage compliance with quality requirements occupational standards web resources books etc. courses etc.
Prepare for and participate in quality audits occupational standards web resources books etc. courses etc.
Carry out quality audits occupational standards web resources books etc. courses etc.

Manage health and safety occupational standards web resources books etc. courses etc.
Manage health and safety across your organisation occupational standards web resources books etc. courses etc.
Manage health and safety in your area of responsibility occupational standards web resources books etc. courses etc.
Ensure your own actions contribute to health and safety occupational standards web resources books etc. courses etc.

Manage environmental performance occupational standards web resources books etc. courses etc.
Manage environmental performance in your area of responsibility occupational standards web resources books etc. courses etc.
Identify environmental responsibilities occupational standards web resources books etc. courses etc.
Assess environmental impact occupational standards web resources books etc. courses etc.
Review environmental performance occupational standards web resources books etc. courses etc.
Establish your environmental management policy occupational standards web resources books etc. courses etc.
Implement your environmental management system occupational standards web resources books etc. courses etc.
Deal with emergencies occupational standards web resources books etc. courses etc.
Audit environmental performance occupational standards web resources books etc. courses etc.
Promote environmental awareness occupational standards web resources books etc. courses etc.

Manage relationships with customers occupational standards web resources books etc. courses etc.
Establish and develop relationships with prospective customers occupational standards web resources books etc. courses etc.
Develop and sustain relationships with customers occupational standards web resources books etc. courses etc.

Outsource business processes occupational standards web resources books etc. courses etc.
Make the business case for outsourcing occupational standards web resources books etc. courses etc.
Identify vendors, invite tenders and negotiate terms occupational standards web resources books etc. courses etc.
Implement outsourcing solutions occupational standards web resources books etc. courses etc.
Monitor and review outsourcing solutions occupational standards web resources books etc. courses etc.

Manage programmes of interdependent projects occupational standards web resources books etc. courses etc.
Manage programmes of interdependent projects occupational standards web resources books etc. courses etc.

Support Projects occupational standards web resources books etc. courses etc.
Lead work packages within projects occupational standards web resources books etc. courses etc.
Provide specialist/technical support to projects occupational standards web resources books etc. courses etc.
Provide advice on managing project risks occupational standards web resources books etc. courses etc.
Monitor projects occupational standards web resources books etc. courses etc.

people
Manage human resource requirements occupational standards web resources books etc. courses etc.
Plan human resource requirements occupational standards web resources books etc. courses etc.
Draw up job specifications occupational standards web resources books etc. courses etc.
Attract the right candidates occupational standards web resources books etc. courses etc.
Assess and select people occupational standards web resources books etc. courses etc.
Appoint people occupational standards web resources books etc. courses etc.
Induct new team members occupational standards web resources books etc. courses etc.
Redeploy people occupational standards web resources books etc. courses etc.
Handle redundancies occupational standards web resources books etc. courses etc.

Develop teams and individuals occupational standards web resources books etc. courses etc.
Build teams occupational standards web resources books etc. courses etc.
Develop teams occupational standards web resources books etc. courses etc.
Develop individuals occupational standards web resources books etc. courses etc.
Train people occupational standards web resources books etc. courses etc.
Coach individuals occupational standards web resources books etc. courses etc.
Mentor individuals occupational standards web resources books etc. courses etc.
Assess teams and individuals occupational standards web resources books etc. courses etc.
Evaluate and improve learning and development occupational standards web resources books etc. courses etc.

Manage the performance of teams and individuals occupational standards web resources books etc. courses etc.
Plan work occupational standards web resources books etc. courses etc.
Allocate work occupational standards web resources books etc. courses etc.
Agree objectives and standards of performance occupational standards web resources books etc. courses etc.
Support the performance of teams and individuals occupational standards web resources books etc. courses etc.
Review performance occupational standards web resources books etc. courses etc.
Give feedback occupational standards web resources books etc. courses etc.

Manage relationships occupational standards web resources books etc. courses etc.
Build a good reporting relationship occupational standards web resources books etc. courses etc.
Build relationships with your team occupational standards web resources books etc. courses etc.
Manage conflicts in your team occupational standards web resources books etc. courses etc.
Build relationships with colleagues occupational standards web resources books etc. courses etc.
Develop professional networks occupational standards web resources books etc. courses etc.

Manage people problems occupational standards web resources books etc. courses etc.
Counsel individuals occupational standards web resources books etc. courses etc.
Implement disciplinary and grievance procedures occupational standards web resources books etc. courses etc.
Dismiss individuals occupational standards web resources books etc. courses etc.

Manage equality and diversity occupational standards web resources books etc. courses etc.
Promote equal opportunities occupational standards web resources books etc. courses etc.
Encourage diversity and fair working practices occupational standards web resources books etc. courses etc.

Select suppliers occupational standards web resources books etc. courses etc.
Select potential suppliers occupational standards web resources books etc. courses etc.
Invite and obtain bids occupational standards web resources books etc. courses etc.
Invite and obtain tenders occupational standards web resources books etc. courses etc.
Clarify and improve offers occupational standards web resources books etc. courses etc.
Decide on a supplier occupational standards web resources books etc. courses etc.

Manage contracts with suppliers occupational standards web resources books etc. courses etc.
Negotiate supply agreements occupational standards web resources books etc. courses etc.
Establish a contract for supply occupational standards web resources books etc. courses etc.
Place a contract for supply occupational standards web resources books etc. courses etc.
Deal with contractual problems occupational standards web resources books etc. courses etc.
Resolve problems in supply occupational standards web resources books etc. courses etc.

physical resources
Obtain and use physical resources occupational standards web resources books etc. courses etc.
Obtain physical resources occupational standards web resources books etc. courses etc.
Use physical resources effectively occupational standards web resources books etc. courses etc.

Manage facilities occupational standards web resources books etc. courses etc.
Establish requirements for facilities occupational standards web resources books etc. courses etc.
Identify suitable facilities occupational standards web resources books etc. courses etc.
Provide facilities occupational standards web resources books etc. courses etc.
Monitor facilities occupational standards web resources books etc. courses etc.

Manage energy resources occupational standards web resources books etc. courses etc.
Assess energy performance occupational standards web resources books etc. courses etc.
Develop energy efficient plans and practices occupational standards web resources books etc. courses etc.
Continuously improve energy efficiency occupational standards web resources books etc. courses etc.

financial resources
Control finances occupational standards web resources books etc. courses etc.
Set and monitor financial performance occupational standards web resources books etc. courses etc.
Control costs occupational standards web resources books etc. courses etc.
Manage cash flow occupational standards web resources books etc. courses etc.
Control credit occupational standards web resources books etc. courses etc.

Manage budgets occupational standards web resources books etc. courses etc.
Prepare budgets occupational standards web resources books etc. courses etc.
Negotiate and agree budgets occupational standards web resources books etc. courses etc.
Monitor budgets occupational standards web resources books etc. courses etc.

Secure funding occupational standards web resources books etc. courses etc.
Review sources of funding occupational standards web resources books etc. courses etc.
Obtain grant funding occupational standards web resources books etc. courses etc.
Obtain commercial finance occupational standards web resources books etc. courses etc.
Comply with funding obligations occupational standards web resources books etc. courses etc.

information & knowledge
Manage information and communication systems occupational standards web resources books etc. courses etc.
Identify information and communication requirements occupational standards web resources books etc. courses etc.
Select systems for managing information and communication occupational standards web resources books etc. courses etc.
Implement systems for managing information and communication occupational standards web resources books etc. courses etc.
Monitor systems for managing information and communication occupational standards web resources books etc. courses etc.

Process information occupational standards web resources books etc. courses etc.
Obtain and evaluate information occupational standards web resources books etc. courses etc.
Record and store information occupational standards web resources books etc. courses etc.
Retrieve and supply information occupational standards web resources books etc. courses etc.
Analyse information occupational standards web resources books etc. courses etc.
Forecast trends and developments occupational standards web resources books etc. courses etc.
Present information and advice occupational standards web resources books etc. courses etc.

Manage meetings occupational standards web resources books etc. courses etc.
Lead meetings occupational standards web resources books etc. courses etc.
Participate in meetings occupational standards web resources books etc. courses etc.

Manage knowledge occupational standards web resources books etc. courses etc.
Promote knowledge management in your organisation occupational standards web resources books etc. courses etc.
Manage knowledge in your area of responsibility occupational standards web resources books etc. courses etc.

self
Manage yourself occupational standards web resources books etc. courses etc.
Align your values, motivations and aspirations occupational standards web resources books etc. courses etc.
Manage your workload occupational standards web resources books etc. courses etc.
Develop your knowledge, skills and performance occupational standards web resources books etc. courses etc.

Develop your personal competencies occupational standards web resources books etc. courses etc.
Adaptability and innovation occupational standards web resources books etc. courses etc.
Communication occupational standards web resources books etc. courses etc.
Concern for others occupational standards web resources books etc. courses etc.
Customer focus occupational standards web resources books etc. courses etc.
Desire to learn occupational standards web resources books etc. courses etc.
Entrepreneurship occupational standards web resources books etc. courses etc.
Ethical stance occupational standards web resources books etc. courses etc.
Focus on results occupational standards web resources books etc. courses etc.
Information and knowledge management occupational standards web resources books etc. courses etc.
Persuasiveness occupational standards web resources books etc. courses etc.
Political awareness occupational standards web resources books etc. courses etc.
Relationship management occupational standards web resources books etc. courses etc.
Self-management occupational standards web resources books etc. courses etc.
Strategic awareness occupational standards web resources books etc. courses etc.
Thinking and decision making occupational standards web resources books etc. courses etc.

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